Your Investment, Protected: Resort Hot Tubs Warranty

The original retail purchaser should register their hot tub purchase within 10 days from the date of original retail purchase to establish proof of purchase with GPM Manufacturing LLC.

Failure to register does not void this limited warranty but, upon any warranty claim, proof of purchase must first be provided to confirm original purchase date to the original retail purchaser.

Hot tub registration can be submitted online at www.celtichottubs.com.

In the event of a warranty claim of a defect or malfunction covered under the provisions of this limited warranty, the original retail purchaser must first notify in writing the retail dealer who sold the hot tub within ten days of the initial malfunction or discovery of defect. If the retail dealer does not provide service, then the purchaser should contact Resort Hot Tubs customer service department, at (270) 306-6220, or provide written notice of the malfunction or defect at the address below. Upon notice of the warranty claim, the retail dealer or an approved independent service center representative will arrange inspection of the hot tub with the retail purchaser to determine if the claimed malfunction or defect is a covered malfunction or defect under this limited warranty. If it is determined that the malfunction is not covered by this limited warranty, the cost of the service call is the sole responsibility of the purchaser. If it is determined that the malfunction or defect is covered under this limited warranty, we, through the retail dealer, or approved independent service center will repair or replace the covered item. In the event of hot tub replacement, the replacement hot tub will carry the balance of the original hot tub warranty from the original retail purchase date.
We reserve the right for its dealers or approved service centers to collect from the retail purchaser reasonable travel expenses. In addition, access charges will be accessed if the hot tub is not reasonably accessible for inspection, repair or replacement. This limited warranty is extended to the original retail purchaser and is not transferable. This limited warranty becomes void upon the transfer of ownership of the hot

This limited warranty is enforceable by the original retail purchaser from the date of the original retail purchase. Hot tub pillows, cover or any dealer installed accessories are specifically excluded from this limited warranty. All warranties are void if the hot tub is placed in commercial service. Normal wear and weathering of finishes and components are not defects and specifically excluded from this limited warranty. In the event it is necessary to move the hot tub from the residential premises to repair or replace any warrantable item,any and all cost of hot tub removal, transportation of the replacement hot tub, damages to landscaping, decking, fencing or other structural alteration, or any cost to obtaining access to the hot tub are the sole responsibility of the purchaser.

This limited warranty is voidable if the hot tub has been subject to misuse, alteration or attempted alteration, repairs or attempted repairs by a non-approved service center or if a failure or malfunction is due to improper water chemistry, improper maintenance or lack of normal maintenance as prescribed in the Resort Hot Tub Owners Manual, an act of God, weather conditions, animals, rodents,pests, or any damage from causes beyond the control of GPM Manufacturing LLC. Misuse or abuse shall mean operation of the hot tub other than in conformity with the Celtic Hot Tub Owners Manual. Such misuse and abuse shall include but not be limited to the following:

• The spa must be on a uniformly firm, continuous and level surface. The recommended foundation is a concrete pad with a minimum thickness of four inches with steel reinforcement bars crossed throughout the pad.
• Damage of the hot tub surface and components caused by leaving the hot tub uncovered or due to covering the hot tub with plastic film of any kind.
• Damage to the hot tub surface and components caused by use of a non-insulated cover or unapproved cover not provided by Resort Hot Tubs when the hot tub is subject to weather conditions and sun.
• Damage to the hot tub surface and components caused by contact with unapproved cleaners or solvents.
• Damage caused by the operation of the hot tub at water temperatures outside the range of 34 degrees F to 104 degrees F.
• Freeze damage.
• Damage caused by unapproved sanitizers such as calcium hypochlorite , sodium hydroxide, tri-chlor type chlorines or any sanitizing chemical that may remain undissolved on the hot tub surface.
• Damages or malfunction due to dirty, clogged, calcified filters out use of an unapproved filter cartridge.
• Damages or malfunction caused by failure to provide even, proper support to the hot tub.
• Damages or malfunction caused during installation of the hot tub.

This Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Prompt return of a completed warranty registration form protects your warranty rights.